Privacy Policy

1. Overview

Valoxity AI Solutions Pvt Ltd ("Company") has built the RewardOS Shop website at https://store.rewardos.in/ (collectively referred to as the "Platform"), and the offered content therein, which is provided to users ("User") at no cost and is intended for use as is.

This page informs website visitors regarding Company policies in relation to the collection, use, and disclosure of personal information of anyone using Company's Services through the Platform.

If User chooses to use any of the Services, then User agrees to the collection and use of information in accordance with this policy. The Personal Information that Company collects is used for providing and improving the Service. Company does not use or share User's information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in Company's End User License Agreement ("EULA"), accessible at the RewardOS Shop website, unless otherwise defined herein.

This Privacy Policy shall apply to all Users using the Platform for the Services.

2. Salient Features

• Company will collect Personal Information by lawful and fair means and, with the knowledge or consent of the User concerned.
• Before or at the time of collecting Personal Information, Company will identify the purpose for which information is being collected.
• Company will collect and use Personal Information solely for fulfilling those purposes specified and for other ancillary purposes, unless consent is obtained or as required by law.
• Company will protect Personal Information by using reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
• Company will make readily available to Users information about its policies and practices relating to the management of Personal Information.
• Company will only retain Personal Information for as long as necessary for the fulfilment of those purposes.

3. Application and Scope

This Privacy Policy describes Company's practices with respect to the collection, use and disclosure of Personal Information by Company.

This Policy is intended to establish responsible and transparent practices for the management of Personal Information and to satisfy the relevant and applicable legal requirements. It sets out the standards, responsibilities, rights and obligations of the Company in respect of any Personal Information collected, accessed or processed by Company in the course of its business operations.

This Policy also governs how Company uses and discloses Personal Information collected from Users who visit its Platform, and explains how Company uses cookies and similar technologies. If User does not agree with this Policy, User should not access or use the Platform and any related Services.

This Policy is an electronic record in the form of an electronic contract formed under the applicable laws of Karnataka, India, and does not require any physical, electronic or digital signature.

4. Definition of Personal Information

"Personal Information" means any information about an identifiable individual, including email addresses, contact details, information regarding User's transactions on the Platform, User's financial information, e-wallet address, internet protocol address, information provided to Company in the course of its business operations, identification code of User's communication device, or any other information that User provides during registration. Personal Information that is aggregated and/or de-identified and cannot be associated with an identifiable individual is not considered Personal Information.

5. Collection and Use — Services

When providing the Services, Company only processes Personal Information in accordance with the EULA and applicable laws. Company generally uses Personal Information for the following purposes:

• To create, establish and administer User's account; process payments; respond to inquiries.
• To provide Services including access and use of the Platform and User support.
• To manage and develop Company's business and operations.
• To measure and analyze User behavior.
• To monitor, maintain and improve Services or features.
• To understand how Users interact with Company and ensure Services work correctly.
• To develop new services, products, features, programs and promotions.
• To understand Users' needs and preferences and customize marketing.
• To meet legal and regulatory requirements and contractual obligations.
• To conduct surveys on quality of Services or collect feedback.
• To provide offers for additional services, features and products.
• To send important information regarding the Platform, changes to the EULA and policies.
• To implement information security practices and determine security breaches.
• To investigate, prevent, or take action regarding illegal activities and suspected fraud.
• To enable a potential buyer or investor to evaluate the business of the Company.
• To conduct market or benchmarking research and data analytics.
• To measure the effectiveness of Company's marketing.

When possible, Company will use Personal Information in an aggregated and/or de-identified format. Unless required or authorized by law, Company will not use Personal Information for any other or new purpose without obtaining prior consent.

6. Collection and Use — Platform

Account Creation

For enabling access to the Services, User needs to create an account. Company collects and processes identification information such as first name, last name, username, and contact details.

Use of Services

For the purchase, transfer, withdrawal and exchange of products: username and the payment identifier and part of User's bank card's digits.

Inquiries and Service Requests

Company may collect Users' name, contact information, email address and any other information provided when Users make an inquiry or sign up for newsletters or submit a service request.

Payment Processing

In connection with payment of any Service on the Platform, Company may seek information pertaining to the payment instrument/modes used by the User.

Technical Information

When Users visit the Platform, Company may collect technical information via cookies including IP address, browser type, operating system, screen resolution, location, language settings, referring site, keywords searched, page views, and advertisement interactions.

Third-Party Analytics & Advertising

Company uses the following third-party tools:

• Google Analytics — depersonalized page view and activity data. Users may opt out via Google's opt-out page.
• HubSpot — page view and activity data. This information is not depersonalized.
• Google AdWords Remarketing — displays ads to previous Platform visitors using cookies. Users may opt out via Google's Ads Preferences Manager.
• Segment — transmits depersonalized user activity data to Company's data warehouse. Users may not opt out.

Cookie Choices

Users can block cookies via browser settings. Doing so may limit access to some Platform content.

7. Sharing of Personal Information

Company will not sell, rent or trade Personal Information to any third party. However, Company may share Personal Information in the following circumstances:

Within Company

Company may share Personal Information within its affiliates and subsidiaries in India and overseas for the purposes described in this Policy.

Service Providers

Company may grant access to third-party service providers for the performance or improvement of its Platform and Services. Company will request that such parties maintain reasonable data management practices. Company shall inform the User of any unauthorized disclosure as soon as reasonably possible.

As Permitted or Required by Law

Company may disclose Personal Information as required by applicable law, legal authority, or to protect the rights, property, or safety of others. Company will promptly notify User of any governmental request, unless prohibited from doing so.

Business Transaction

Company may disclose Personal Information in connection with a sale, transfer, amalgamation, or financing of its business. Personal Information will remain protected by applicable data protection laws of India.

8. User Contributions

Users agree not to host, display, upload, modify, publish, transmit, store, update or share any information that:

• Belongs to another person and to which User does not have any right.
• Is harmful, harassing, libelous, racially or ethnically objectionable, or encourages money laundering or gambling.
• Is harmful to children.
• Infringes any patent, trademark, copyright, or other proprietary rights.
• Violates any law for the time being in force.
• Deceives or misleads the addressee about the origin of the message or communicates patently false information.
• Impersonates another person.
• Threatens the unity, integrity, defence, security or sovereignty of India.
• Contains software virus or any code designed to interrupt, destroy, or limit functionality of any computer resource.

9. Log Data

Whenever User uses the Service, Company collects data and information (through third-party products) called Log Data. This may include information such as User's device IP address, device name, operating system version, app configuration, time and date of use, and other statistics.

10. Cross-Border Data Transfer

Personal Information that Company holds about User may be transferred to countries outside of India for any of the purposes mentioned in this Privacy Policy. The User expressly provides consent for such transfer. Any Personal Information will be protected in accordance with this Privacy Policy as well as applicable laws and regulations.

11. Security and Consent

Company has in place physical, electronic and administrative safeguards to protect User's Personal Information. Company will store and process Personal Information in a manner consistent with industry security standards, including:

• Appropriate administrative, technical and physical safeguards.
• Security design to prevent unauthorized access, viruses, or malicious programs.
• Encryption of data in transit; appropriate firewall and antivirus software.
• Logging and alerts to monitor access controls and assure data integrity.
• Permitting only authorized users access to systems and applications.

Company cannot guarantee absolute security. User's posting and sharing of Personal Information constitutes acceptance of this risk, and User agrees to waive any claims arising from such misuse.

User has the right to withdraw consent at any point by contacting Company at contact@rewardos.in. Once consent is withdrawn, Company will be unable to provide User with the Service.

12. Links to Other Sites

This Service may contain links to other sites. Company strongly advises User to review the privacy policy of any third-party website before proceeding. Company has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party sites or services.

13. Children's Privacy

The Services do not address anyone under the age of 18. Company does not knowingly collect personally identifiable information from children under 18. If Company discovers that a child under 18 has provided Personal Information, it will immediately delete such information from its servers. If you are a parent or guardian and believe your child has provided Company with Personal Information, please contact Company immediately.

14. Changes to This Privacy Policy

Company may update this Privacy Policy from time to time. Users are advised to review this page periodically for any changes. Company will notify User of any changes by posting the new Privacy Policy on this page. Changes are effective immediately after they are posted. User's continued use of the Platform constitutes consent and acceptance of the updated Privacy Policy.

15. Governing Law

The Privacy Policy shall be governed in accordance with the laws of India and any disputes arising out of or in connection with this Privacy Policy shall be subject to exclusive jurisdiction of courts in India.

16. Grievance Redressal Mechanism

In accordance with the Information and Communications Technology Law of India and its rules thereof, if User faces any grievance with respect to this Privacy Policy, User may contact Company's Grievance Office:

The Grievance Office shall acknowledge receipt of User's complaint within 96 hours and shall dispose of the same within 30 days of receipt.

17. Contact

If User has any questions or suggestions about this Privacy Policy, contact the Company at contact@rewardos.in.

End of Privacy Policy